If you do it right you will transform your organisation’s P&L, differentiation stance and brand value more than anything else on the C suite agenda today.
So why are most companies realising just 20% of true potential?
What can South African companies do differently? This is actually great news as the opportunity is massive BUT and its a big BUT – If you are happy to follow the best practice masses you will miss out.
The conference will focus on these issues and examine what we can do differently:
We will also look at some of the soft skills issues that slow down or prevent change progress:
Customer Experience World Johannesburg will take place at the Maslow Hotel, Sandton.
Customer Experience World Johannesburg will take place at The Maslow, the ultimate business hotel situated in the heart of Sandton's commercial district. Sandton is home to all the top investment banks, financial institutions, as well as the Gautrain station and the Johannesburg Stock Exchange.
Our speakers represent many of the world's leading organisations in the customer experience space. Each speaker brings their own expertise in customer experience, from the senior leadership who get behind the vision and cultural change required to the directors and managers who design and implement the customer experience strategy on a daily basis. Our speakers will take you behind the scenes to see the challenges they have overcome to become leaders in customer experience.
Over 50% are CX decision makers, with another third having strong influence on purchase decisions. Typical job roles include: ‘C’ suite, VP, Senior Directors and Managers responsible for Strategy, CS, CX, Operations and Marketing. The other 50% are people looking to increase their expertise either in relation to their specific function or as part of their of wider career development.
We are delighted to announce that the Customer Experience Professionals Association (CXPA) will be supporting CEW Johannesburg, the Premier event for Customer Experience Professionals for South Africa.
The Customer Experience Professionals Association (CXPA) is a global non-profit organisation dedicated to the advancement of customer experience management practices. Our members are individuals who develop, manage, optimise, and envision how organisations interact with their customers.
This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. The CXPA supports the professional development of its members and advances the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience.